FAQ

Yes! We are more than glad to help. On your departure day you will get a hands on demonstration of everything your RV has to offer as well as operational and driving tips. Each RV comes equipped with a guidebook for your motorhome. We can also send this to you ahead of time so you can familiarize yourself with your rented motorhome.

Yes, we can provide insurance for every RV rental. By default, you can choose an insurance package during your reservation confirmation process or you can decline and opt-out of our insurance. By declining our insurance you must provide your own insurance by an acceptable Insurance Binder from your personal auto insurer and present this binder to us at least 7 days in advance for verification. If you decline the default insurance, we will send you complete instructions for obtaining a binder from your insurance. Currently, we know of the following 5 companies which will provide an acceptable Binder at very little or no cost to you: 21st Century, AAA, Allstate, State Farm etc. If you are with one of these 5 companies then you can safely decline the default insurance. The following companies cannot provide an acceptable binder and therefore you will need to accept the default insurance cost (Ameriprise, Amica, Fred Loya, Farmers, Freeway, Hartford, Geico, GMAC, Liberty Mutual, Mercury, Nationwide, Progressive, Traveler or Wawanesa). Our default insurance covers full comprehensive and collision coverage for the RV less a $1500 deductible per claim. The default insurance also gives state minimum liability coverage with no deductible. You have the option to purchase additional liability insurance up to $1 million.

We are here to help, any other questions you may have pertaining to insurance, do not hesitate to give us a call or send us an email.

There must be one seat belt for each passenger in the RV. This includes children/infants.

The requirements for a seat belt are the same as a car.

All infants and children must be in a car or booster seat, depending on the age/weight. Please make sure to let us know if you are traveling with children, as we can accommodate you with the best suited RV’s that offer front-facing seats.

Yes. Delivery and pick up prices vary by location mileage from our main yard and prices can be found during the checkout process. For our complete Concierge Service have your RV delivered and fully loaded with everything from Kitchen, Bedding & linens and Outdoor Camping supplies for the ultimate easy camping experience! Delivery and pick up times are the same as if you pick up and drop off yourself at our lot.

RV renting is by the night. You need to return it to us the morning after your last night and no later than 11am –procedure with renting RV’s is the same as checking in and out of a hotel. We do offer early pick up and late return time for an extra fee if available. We cannot guarantee early departure, due to the returning procedure of cleaning and inspection. Any concerns regarding that, please give us a call and we will try to accommodate you the best we can, but there is no guarantee. Especially in the summer months and holiday periods. Please keep in mind we do sell out and most days are booked so it’s very hard for us to accommodate early pick up and late returns. If you feel you will need the extra time to drive or pack/unpack, best would be to include an extra night. You will also get the extra miles with extra nights as well which can offset extra mileage costs.

Departure/Delivery times are between 1-4pm Mon-Sun if you are doing reservation by night. If available, we can also try to accommodate renting by day Mon- Sun 7am-7pm. Please select your desired time during the reservation process. Please plan 1-3 hours for your departure walk through at your pick up /delivery time. If you would like an earlier time, it might be available, but not guaranteed. Fee for early departure (guaranteed one week out) is $50. We will confirm all departure appointments 1 week prior to your departure date and add the $50 Fee to your reservation if applicable.

Return times are between 9-11am Mon-Sun. Please select your desired time during the reservation process. Plan for up to 45mins for your return walk through. If you would like a later time, it may be available, but not guaranteed as your RV may be going out that night, and we need to have it cleaned, inspected, and sanitized for its new trip. Fee for late return (guaranteed one week out) is $50. We will confirm all return times 1 week prior to your return date or upon departure and add the $50 Fee to your reservation if late return time is available.

We do require 50% down payment to confirm a reservation. You can inquire by phone or view availability online to see if a particular unit is available for your dates but to fully reserve. We can put a hold on an RV for your trip for up to 48 hrs without payment – please call for this option as this cannot be done online. The balance due on your reservation is charged out 30 days prior to your trip. Please be aware, any additional last minute incidentals or rentals add-on requests will be charged at the time of request if within 14 days of your departure. Your Refundable Security Damage Deposit will be charged 3 days prior to departure and held on your behalf by the card processor. The refundable security damage deposit is between $500 (trailers) and up to $2000 for an RV but no less than your insurance damage deductible.

Our policy is: 50% refund up to 14 days before pickup, after that no refund is issued.

Minimum age to drive is 25. You must possess a valid driver’s license and pass a simple DMV check.

We have a 3 night minimum during normal (non-peak summer or non-holiday) times. Holiday periods require a 4 night minimum and the peak summer season is a 5 night minimum to reserve ahead.

In the peak summer months we will offer shorter (3-4night) reservations closer to the time period within the season if there are any openings. Please call us for short stay pricing options.

100 Miles are included for every night booked and paid for at full price. Additional miles are charged based on an average mileage driven per day of your trip. Our Online Booking system will calculate any extra miles charges so you can clearly see all extra costs.

Example: If you book a 5 night trip you will get 500 miles included in your reservation or an average of 100/miles per day for 5 days. If your total estimate/actual mileage is 1200 miles for the 5 night trip you will be 1200-500=700×0,50$ night booked.

The renter must contact the Rental department prior to picking up the RV to make arrangements and have the hitch lock removed. If the renter plans on towing anything or using any hitch mounted rack with the motorhome, the enter must bring their hitch-mounted rack with them or hitch lock will not be removed. If towing, an additional $0.10/mile for total miles driven will be added.

All RVs and Trailer rentals come with a mandatory Prep, Clean and Starter Package. This packaged fee gives you the RV exceptionally clean and sanitized and a starter supply set (enough for 5 nights of travel). See supply list question for details in the “Before” section of this FAQ. The fee also covers your propane use up to the supplied amount in the tank. The Propane tank will be at least 50% full for your trip. 100% full is usually enough for a 2 week trip. You do not need to refill the propane tank upon return. It also covers basic cleaning upon return. See the “After” section of this FAQ for more details on your cleaning requirements for return.

One pet is allowed per RV. The dog must be under 35lbs .There is a $150 pet fee/trip.

If your rental is returned with damage, stains, odors or excessive hair due to pets, additional charges may apply. Please make sure, these rules are followed to not risk additional charges. Many of our customers have allergic reactions to pets and we need to accommodate them as well as our Pet friendly customers. We charge $95 cleaning fees with a one hour minimum per occurrence if needed. A $200 fee will be added if the Pet was not disclosed before departure. Any excess fees will be deducted from security/damage deposit. During the check out process of the reservation you will be notified if the RV is pet friendly or not.

All our RVs come with TVs and DVD Players. Before renting a certain RV, please read each RV description. Please note that most TVs will require your generator to be on or for you to be hooked up to the camp electrical system. For TV/video watching while on route we do recommend private view systems such as laptops or iPad devices.

Your final contract will have a copy of the full Terms and Conditions of your rental. Your confirmation email will also have the complete Terms available for you to download. We are always here to help, please reach out if you need any clarifying of the contract.